Privacy Policy
Last updated: May 20, 2026
1. Data Controller
LOOMSTUDIO
Email: info@loomstudio.fi
2. Contact Person
Customer Service
Email: info@loomstudio.fi
3. Purpose of This Privacy Policy
This Privacy Policy explains how LOOMSTUDIO collects, uses, stores, and protects personal data when customers use our website, online store, software services, and related products.
LOOMSTUDIO provides digital craft design tools, pattern generation services, downloadable digital products, and physical handmade products.
4. Legal Basis for Processing Personal Data
We process personal data based on one or more of the following legal grounds:
- Performance of a contract (processing orders, providing services, and customer support)
- Compliance with legal obligations (such as accounting and taxation requirements)
- Legitimate interests (service development, fraud prevention, security, and customer relationship management)
- Consent (where required by law, such as certain marketing communications)
5. Personal Data We Collect
We may collect and process the following categories of personal data:
Identification Data
- Name
- Company or organization name (if applicable)
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
Account Information
- Username
- Account settings
- Purchase history
- Subscription information
Transaction Information
- Purchased products and services
- Payment status
- Invoices and billing records
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookie data
User Uploaded Content
- Images uploaded by users
- Generated craft patterns and templates
- Project-related files created through our services
6. How We Use Personal Data
We use personal data for the following purposes:
- Creating and managing user accounts
- Processing orders and payments
- Delivering digital products and services
- Shipping physical products
- Providing customer support
- Generating craft-related patterns and templates
- Improving our website, software, and services
- Preventing abuse, fraud, and unauthorized access
- Fulfilling legal and accounting obligations
- Sending service-related communications
- Marketing our products and services where permitted by law
7. User Uploaded Images and Files
Users may upload images and other files for conversion into:
- Knitting patterns
- Cross-stitch charts
- Macramé templates
- Crochet-related designs
- Weaving patterns
- Other craft-related templates and designs
Uploaded files are processed solely for providing the requested service.
Unless otherwise required for active user projects, account features, legal obligations, or ongoing customer support, uploaded images and files are automatically deleted within 7 days after upload.
LOOMSTUDIO does not sell uploaded content to third parties.
If artificial intelligence technologies are used in the future, uploaded content will not be used for AI model training without the user’s explicit consent.
8. Cookies and Analytics
We use cookies and similar technologies to:
- Maintain website functionality
- Keep users logged in
- Improve user experience
- Analyze website usage
- Enhance service performance and security
Users may control cookies through their browser settings.
Some third-party service providers may also use cookies as part of their services.
9. Sharing Personal Data
We may share personal data with trusted service providers when necessary to operate our business and provide services.
Examples include:
- Payment service providers
- Hosting and cloud infrastructure providers
- Shipping and logistics companies
- Customer support systems
- Analytics and security services
These providers process personal data only on our behalf and under appropriate contractual safeguards.
We do not sell personal data to third parties.
10. International Data Transfers
Some service providers may process data outside the European Economic Area (EEA).
When such transfers occur, we ensure that appropriate safeguards are implemented, including:
- European Commission Standard Contractual Clauses (SCCs)
- Adequacy decisions issued by the European Commission
- Other lawful transfer mechanisms recognized under GDPR
11. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on:
- Active customer relationships
- Legal obligations
- Accounting requirements
- Security and fraud prevention needs
When data is no longer needed, it is securely deleted or anonymized.
12. Data Security
We implement appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures include access controls, secure connections, password protection, and regular security maintenance.
13. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing based on legitimate interests
- Withdraw consent where processing is based on consent
- Receive your data in a portable format
- Lodge a complaint with a supervisory authority
Requests regarding your rights may be sent to:
We will respond within the time limits required by applicable law, generally within one month.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
15. Beta Mailing List
We may collect your email address if you voluntarily join the LoomStudio Beta mailing list.
Email addresses are used only to:
- provide updates about LoomStudio
- notify users about new features
- inform users when PDF downloads and premium features become available
We do not sell or share email addresses with third parties.
Users may request removal from the mailing list at any time by contacting us.