Terms of Service

Last updated: May 20, 2026

1. Introduction

These Terms of Service govern the use of the LOOMSTUDIO website, digital pattern generation services, downloadable digital products, and physical products offered through our online store.

By accessing or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

2. About LOOMSTUDIO

LOOMSTUDIO provides digital craft-related services and products, including:

  • AI-assisted knitting pattern generation
  • Downloadable PDF knitting patterns
  • Craft design tools and templates
  • Handmade physical products
  • Branded product collections

Services and product offerings may be updated, modified, expanded, or discontinued at any time.

3. User Responsibilities

Users agree to use the services lawfully and responsibly.

You may not:

  • Upload unlawful, harmful, or offensive content
  • Upload content that infringes intellectual property rights
  • Attempt to disrupt or interfere with the operation of the services
  • Use the services for fraudulent or illegal purposes

Users are solely responsible for the content they upload.

4. Uploaded Images and Intellectual Property

Users must ensure that they have the necessary rights, permissions, or licenses to upload and use any images submitted through the service.

LOOMSTUDIO does not verify ownership of uploaded content.

The customer retains ownership of their original uploaded images.

LOOMSTUDIO acquires no ownership rights to customer-created content beyond what is necessary to provide the requested service.

5. Pattern Generation Services

Generated knitting patterns are created using software-based processing and design tools.

Although we strive to provide high-quality results, we do not guarantee that generated patterns will be:

  • Error-free
  • Suitable for every knitting technique
  • Suitable for every yarn type
  • Suitable for every intended purpose

Customers are responsible for reviewing generated patterns before use.

6. Digital Products and Downloads

Digital products are delivered electronically.

Customers are responsible for ensuring that they provide a valid email address and maintain access to compatible software required to open PDF files and other downloadable content.

LOOMSTUDIO is not responsible for issues arising from customer devices, software incompatibility, or internet connectivity problems.

7. Refunds and Cancellation of Digital Products

By purchasing a digital product or using our pattern generation services, the customer expressly agrees that processing and delivery may begin immediately after payment.

Once a digital pattern has been generated, delivered, downloaded, or made available to the customer, refunds are generally not available.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded under applicable law.

8. Physical Products

LOOMSTUDIO may offer physical handmade products and branded collections through its online store.

Product descriptions, colors, dimensions, and appearance may vary slightly from images shown on the website due to differences in displays, photography, materials, and handmade production methods.

Detailed information regarding shipping, returns, and cancellations is available in our Shipping & Returns Policy.

9. Service Availability

We strive to keep our website and services available at all times.

However, LOOMSTUDIO does not guarantee uninterrupted or error-free operation.

Temporary interruptions may occur due to:

  • Maintenance
  • Software updates
  • Technical issues
  • Third-party service providers
  • Circumstances beyond our reasonable control

10. Limitation of Liability

To the maximum extent permitted by law, LOOMSTUDIO shall not be liable for indirect, incidental, special, consequential, or business-related losses arising from the use of our services or products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

11. Changes to the Services

LOOMSTUDIO reserves the right to modify, update, suspend, or discontinue any service, feature, product, or functionality at any time.

We may also update these Terms periodically.

Continued use of the services following such updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Finland.

Any disputes shall be resolved in accordance with applicable Finnish and European Union legislation.

13. Contact Information

LOOMSTUDIO

Email: info@loomstudio.fi